Pension Lab has been recognised with two major honours at this year’s FT Adviser Service Awards, receiving a 5-Star rating in the Technology & Software Providers category, and being named the overall Readers’ Choice winner.
Now in its 35th year, the FT Adviser Service Awards remain one of the most respected client service benchmarks in the advice profession. Each year, thousands of FCA-regulated advisers rate the quality of service they receive from the tech suppliers and providers they work with. Only the highest-scoring firms achieve a 5-Star rating – a mark of consistent excellence delivered over the past 12 months.
A 5-Star rating grounded in adviser experience
The Technology & Software Providers category is highly competitive, reflecting the breadth of systems and digital tools now underpinning adviser-client relationships. A 5-Star score places Pension Lab among the top-performing providers for service quality in the UK.
The recognition reinforces Pension Lab’s commitment to delivering robust, reliable and secure technology that supports advisers’ Consumer Duty obligations – including faster onboarding, clearer client communication, and more consistent LoA processing.
Readers’ Choice Award: as voted for by advisers
Alongside the 5-Star rating, Pension Lab was also named this year’s Readers’ Choice Award winner. This accolade is reserved for the organisation across all categories that advisers rate most highly for overall service experience.
Unlike judged awards, these ratings come directly from advisers who use services daily. Winning Readers’ Choice demonstrates the impact of Pension Lab’s technology on ensuring LoAs are processed quickly and transparently.
Scott Phillips, CEO and founder of Pension Lab, comments:
“This recognition means a great deal because it comes directly from advisers. For us, service isn’t a bolt-on - it’s at the core of how we design technology. The LoA process still costs the industry hundreds of millions each year in avoidable delays, rekeying and low-quality data. There is a huge opportunity to fix this, and these awards show the progress that’s being made when firms come together with a clear focus on better outcomes.
“We’re grateful to the advisers who took the time to share their experiences, and we remain committed to delivering technology that reduces friction, supports Consumer Duty, and ultimately reconnects people with their money.”
Looking ahead
With new AI-powered capabilities rolling out and more firms taking advantage of its digital LoA platform, Pension Lab remains committed to reducing inefficiency, improving operational resilience, and supporting advisers through clearer, faster and more secure digital journeys.