I’m delighted to share that Aberdeen is now accepting our eIDAS qualified electronic signature for Letters of Authority (LoAs).
They join a growing list of platforms and providers who have added Pension Lab to their approved e-signature providers — meaning LoAs submitted through our digital LoA platform will be processed faster and with an increased level of assurance.
Why this matters
From our work on the #LogYourLoAPain campaign, the What Lies Beneath LoAs white paper, and now through FLAG (Fix LoA Action Group), we’ve been focused on tackling the many frustrations that make the LoA process harder than it needs to be.
Wet signatures, scanning, multiple portals, uploading, paper, postage… these are time-consuming for advisers and clients alike.
And it’s not just the submission process — responding providers and platforms often experience frustrations around identity and validity checks, further slowing down the LoA process.
That’s why forward-thinking platforms like Aberdeen, who accept our digital e-signature certificate with the LoA, can provide a better, faster service.
For many advice firms, using a commercial e-signature provider like DocuSign can cost around £500 per year for a business licence. With Pension Lab, this capability is built into our service — meaning advisers get the benefit of an eIDAS qualified signature without the extra software cost.
With Pension Lab’s eIDAS qualified signature, LoAs become:
- Faster – cutting out manual steps that slow down processing
- Better – with built-in security and tamper-proof verification
- Simpler – no wet signatures, no scanning, no uploading
For advisers, planners, and paraplanners using Pension Lab, nothing changes in how you submit LoAs — but Aberdeen will now receive them with a cryptographic, timestamped certificate, ensuring authenticity and giving extra assurance.
What is an eIDAS qualified signature?
The eIDAS Regulation (Electronic Identification, Authentication and Trust Services) sets the gold standard for digital trust across the EU and UK.
A qualified electronic signature under eIDAS is the highest level of trust and security available — legally equivalent to a handwritten signature, but with far stronger protection against fraud or tampering.
Every eIDAS qualified signature includes:
- Cryptographic proof of the signer’s identity
- Timestamping to record exactly when the signature was applied
- Tamper evidence so any changes are instantly detectable
In other words: it’s secure, compliant, and future-ready.
Moving the industry forward
Aberdeen’s adoption of the eIDAS qualified signature is another step towards a more efficient and secure pensions industry.
By embracing proven digital trust solutions, providers and platforms like Aberdeen are helping to:
- Speed up advice journeys
- Reduce operational friction
- Protect clients with best-in-class security
We’re grateful to the Aberdeen team for their commitment to progress — and for joining our mission to make LoAs faster, safer, and simpler for everyone involved.
We look forward to more platforms and providers adding Pension Lab to their list of approved digital signature providers. Until then, happy LoA processing!
Scott Phillips
CEO and Founder